What personal data we collect and why we collect it
1.1. We respect your privacy
1.1.1. Resources Industry Cluster respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.1.2. “Personal information” is information we hold which is identifiable as being about you.
1.2. How we collect your personal information
1.2.1. Resources Industry Cluster will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. Personal information is information or an opinion about an identified person, or someone who is reasonably identifiable, whether or not the information or opinion is true and whether the information or opinion is recorded in a material form or not.
1.2.3. You may provide basic information such as your name, phone number, address, email address and company details to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our team.
1.3. Use of your personal information
1.3.1. Resources Industry Cluster may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
1.3.2. Resources Industry Cluster may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
1.4. Disclosure of your personal information
1.4.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
1.4.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
1.4.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Resources Industry Cluster https://resourcesclusters.org other online services, its customers or third parties.
1.4.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
1.4.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to the other entity under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
1.5. Security of your personal information
1.5.1. Resources Industry Cluster is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
1.6. Access to your personal information
1.6.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com We will endeavour to acknowledge a request for access to personal information within 14 business days and provide the information requested within 30 business days. If access is denied, we will provide you with reasons for that decision.
1.6.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. Examples of these circumstances are:
- where providing access will pose an unreasonable impact on the privacy of another individual; or
- where your request for access is frivolous or vexatious; or
- where the information relates to existing or anticipated legal proceedings between you and the Resources Industry Cluster, and the information would not be accessible by the process of discovery in those legal proceedings; or
- where providing access would be unlawful, would pose a threat to the life or health of an individual, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorised by law.
1.7. Correction of your personal information
1.7.1. We take reasonable steps to ensure your personal information is accurate, up-to-date and complete.
1.7.2. If you believe that personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading and where reasonable and practical, we will correct it and will advise any third parties to whom we may have previously disclosed that information of the correction.
1.7.3. If you request that your information be corrected, and we do not agree that it is incorrect, we may refuse to update that information. In such a scenario, we will provide written notice of our refusal to do so within 30 business days and upon your request, will place a statement of what you allege is correct where your personal information is kept and accessed.
1.8. Complaints about privacy
1.8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to firstname.lastname@example.org We take complaints seriously and will respond shortly after receiving written notice of your complaint.
1.9.1. When you visit our website https://resourcesclusters.org we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
1.9.4. Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Resources Industry Cluster is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.